Contact Us
We are a Small Family run Business who Pride ourselves on Delivering an Excellent Customer Experience. We Promise to get back to you very Quickly.
hello@evlas.com
FREQUENTLY ASKED QUESTIONS
Order and delivery
Where is your company located?
We are a small family-run business located in the UK, but we store our products in our US warehouses.
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
How do I change or cancel my order?
We can only change or cancel orders that have not been processed for shipping yet. We pack, process, and ship your order soon after you’ve placed it. We can only cancel your order before 2 PM EST on the same day you’ve placed it.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please email us.
Yes! There is a one (1) Year Warranty on our products.
Shipping & Returns
Do you ship internationally?
Currently, we only ship within the US.
Do you ship to Alaska, Hawaii and other U.S. territories?
No. We currently do not ship to these areas.
Do you offer free shipping?
We offer free shipping for orders over $50.
How long will it take for me to receive my order?
For Standard Shipping within the US, it may take up to 5 business days. Orders received before 2PM EST will be shipped out the same day, all orders after our cut-off time will ship out the next business day.
Do you accept returns?
To initiate a return request, please contact our email support. hello@evlas.com
To initiate an exchange request, please contact our email support. hello@evlas.com
There’s a missing item in my package or my item is damaged, what should I do?
Contact our email support hello@evlas.com with your order details and we will get this sorted for you right away.
Payment
What payment methods do you accept?
We accept the following modes of payment:
Visa, Mastercard, Amex, Shop Pay, Apple Pay, Google Pay, and PayPal
Which currency will I be charged in?
We charge all sales in USD.
